ChatBots are enhancing the way organizations operate both internally and externally. They offer the ability to engage customers in the right place, at the right time, with the right information in a cost-effective manner.
Customer Concierge Service
Guide customers through inquiry, advisory, purchases, and support.
On-Demand Customer Support
Offer 24/7 customer care without the enormous expense.
Provide on-demand, two-way conversations at scale where your customer is at – social media, your website, or any other channel.
Program your ChatBot with a personality that reﬂects your company’s brand, style, and values.
Streamlined Business Processes
Automate mundane, repetitive, yet essential employee tasks so employees can focus on added value customer activities.
The BlackStone eIT chatbot platform offers a scalable cloud backend with a powerful AI suite of tools for rapid development and deployment. Extended your chatbot solutions with our ecosystem of advanced functionality such as video or voice authentication, contextual facial or object recognition for situational awareness, or IoT asset management. BlackStone eIT also offers proven and customizable vertical focused ChatBot solutions.
AI chatbots are built on Machine Learning (ML) and Natural Language Processing (NLP) capabilities. Deep learning algorithms mean that chatbots are able to learn from every interaction and incorporate that feedback so that their performance is continually improved over time. The BlackStone eIT chatbot supports 30 key languages including Arabic.
AI Chatbots are computer programs designed to mimic human conversation with real people across various platforms. They allow non- expert users such as consumers to simultaneously interact with many complex applications in an intuitive fashion within a natural language text or verbal interface. These applications are empowered by AI, company big data, and employ predictive analytics. This gives rise to powerful automation opportunities, where chatbots trigger actions and orchestrate processes across an application range through the course of natural language dialogue. Beyond internal process automation use cases, ChatBots make it easy to communicate with your customers through their preferred channel, including social media platforms like Facebook boosting your brand engagement and providing lead generation. The ChatBot can even be programed with a personality that reflects your company’s brand, style, and values.
Integrate with existing business systems and translate the data into voice or simple text interfaces
Governance and Monitoring
Support with appropriate governance structures and management processes
Security capabilities such as encryption, data privacy, and access control policies.
Enable knowledge sharing across the organization.
We have a full
suite of AI automation tools that can streamline
Take a closer look at the Blackstone eIT solutions
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