Retailers face a number of key pain points that did not exist five or even ten years ago. As a result, the retail landscape has become much more complex and challenging to be profit positive from quarter to quarter.
Leading retailers have already found success with chatbots. Chatbots have proven to be very effective at improving customer engagement and lowering costs for retailers. Here are a few topics this whitepaper discusses on how you can improve your retail operation with a chatbot:
Chatbots offer a range of advantages including faster communication and personalized experiences.
See what your peers are doing with stats on chatbot adoption from Gartner, Juniper, Mastercard, and Mercator.
Increase customer satisfaction
More immediate answers and higher engagement rates are just a few of many ways chatbots increase customer satisfaction.
No matter the size of your retail firm, providing 24/7 customer service can be a headache. Chatbots eliminate this headache!
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