In the quickly growing telecommunication industry, it is clear that Internet and smartphones are feeding quick growth, but the industry is also being forced to recognize the threat of disruption. Chatbot technology has been recognized as one emerging tool that will help counter the disruption and afford adopters a competitive advantage.
While aligning your telecommunications firm with quickly changing customer expectations is a difficult notion, chatbots are providing a way through the disruption. This whitepaper provides the following insights into how your firm could be leveraging chatbots for a greater competitive advantage among your telecommunication peers:
Decreasing hold time, and eliminating call routing or transfers, are just a few of many ways chatbots increase convenience for your customers.
Once a chatbot is built, you have it indefinitely. It is the one customer service mechanism that can be scaled exponentially with barely any additional resource allocation.
Gain a competitive advantage
With 80% of firms planning to use chatbots by 2020, but most of them having not taken any steps to do so, you can gain an early mover competitive advantage.
No matter the size of your firm, providing 24/7 customer service can be a headache. Chatbots enable all day customer communication.
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