Bots are Transforming the Airline Experience

The airline Inustry is very competitive:modern consumers have a wide varlety or travel options, which means that now more than exellent costumer service has the power to set an airline apart from its peers.

By harnessing the power of chatbots, airlines can provide instant,persinalized access to reservations, promotions and travel advice that fits their unique preferences,and conversational,conventient service. Creating this sort of relationship with consumers resonates even after a flight has landed, which results in more than just a sastisfied customer, but a brand advocate.

How Blackstone Bot Making the skies friendly again

There are a few things that today’s consumers look for in a relationship with Airline: they want fast, easy access to information; they want a self-service option; and they want to be able to perform their necessary operations anytime, from anywhere.

Blackstone Bot are making all this possible by

  • Putting customers in control by offering a self-service option that is available twenty-four hours a day, seven days a week.
  • Allowing consumers to make purchases, upgrades, or changes via simple text or speech.
  • Making the interaction personal by delivering travel offers and advice that is fitted to a consumer’s individual needs and preferences.
  • Offering instant support across a variety of channels, like mobile app, text,email, website, and more.


Customers of all sizes succeed with Blackstone eIT

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